A terminally ill woman from the Wirral is facing a dire situation, as she battles to secure her pension rights. Julie Morton, diagnosed with terminal cancer, is losing precious time with her family due to a major issue with the Civil Service Pension Scheme. She retired from the prison service on medical grounds last August, with a life expectancy of just 12 months. Six months later, she's yet to receive any pension paperwork, despite sending the correct documentation to Capita, the firm contracted by the government to administer the scheme. This delay is costing her time she doesn't have, as she also deals with the diagnosis of both her parents with dementia. Julie's frustration is palpable, as she's spent countless hours on the phone and hasn't received any responses to her emails. She's owed thousands of pounds, and the situation is causing her and her family immense emotional and physical strain. Capita, the new administrator, acknowledges the backlog and promises to address the issue, with 650 colleagues now working on the scheme. However, the delay has already had a profound impact on Julie's ability to enjoy her time with her loved ones.
